Do you want a career that is rewarding and challenging?
Based in the Sutherland Shire, Shire IT provides tailor-made technology solutions and consulting services for small-medium sized businesses. We are dedicated to making their clients’ information systems seamless and cost-effective using leading-edge cloud and technology solutions. We believe in listening to both our clients and their end-users, so we get their requirements right the first time.
If you are as committed, enthusiastic and results-driven as our business is, then you might be the IT Support Technician we are looking for.
Do you have hands-on experience in information systems, specifically around troubleshooting issues with software, hardware, and infrastructure? Have you worked within the ICT sector for at least a year?
If you also enjoy a challenge and would relish in the opportunity to provide support, assistance, and guidance to our clients’ then this could be your chance.
Our clients’ information systems are of paramount importance and the impact of any anomalies on their daily business dealings can be huge. That’s why we need someone who is on the ball and ahead of the game. We love team players, but also someone who can work on their own, use initiative and be responsible for their own professional research.
Responsibilities of the job include,
Providing remote support for 1st and 2nd level desktops, servers and networks
Be client-centric when responding to Customer Service requests by phone, on email as well as face-to-face
Ensure all help desk interactions are logged by managing support calls and support tickets
Diagnosing technical hardware and software issues and then advising the user on what you will do to resolve it
Installing and configuring PCs, servers (with the support of Senior Support Engineers) and other IT equipment, both on-site and in the cloud
Being a part of our dynamic team, who is always on the lookout for the next cutting-edge ICT solution, you will have a front-row seat in developing your skills and stretching your ideas and thinking; absolutely invaluable.
So, if you have knowledge of,
IP networking, DHCP, DNS, and general day-to-day network principles
Windows SBS, 2K12, 2K16, and 2K19 Server; 10 Pro, 8.1 Pro, and 7 Pro desktops
Mac OSX desktop and server
Microsoft Office 2K13, 2K16, and 2K19 suite
And a solid understanding of.
Outlook/Exchange
Active Directory principals and best practices
Mail servers, including but not limited to Microsoft Exchange, Office 365 and Google Suite
Malicious detection software and removal methods
Then we want to hear from you. Send your resume to info@shireit.com.au
We’d also love to hear from you if you have an ICT or industry equivalent certification; ITIL foundations certification; knowledge of managed IT services, managed and hosted VoIP; knowledge of disaster recovery and continuity; knowledge of virtualisation, VMware and Amazon Web Services (AWS)
To view the full job requirements, head over to SEEK